How to Work with SourcinBox?
Step 1: Create An Account of SourcinBox APP
Step 2: Login SourcinBox APP
Please login with the email address, not the username.
Step 3: Add Your Store To the APP
Add Shopify stores: How to connect Shopify store with SourcinBox app.
Add WooCommerce stores: How to connect WooCommerce store with SourcinBox app.
Add Yampi stores: How to connect Yampi store with SourcinBox app
Add Nuvemshop stores: How to connect Nuvemshop store with SourcinBox app
Add CartPanda stores: How to connect CartPanda store with SourcinBox app
Add SHOPLAZZA stores: How to commect Shoplazza store with SourcinBox app
For eBay, Amazom, or other stores, you can place orders manually with datasheets on SourcinBox app.
Step 4: Get A Customer Manager
Please contact us via Facebook Messenger, Skype (ID: yhbtx007), WeChat (ID: yhbtx007), email (email@example.com), or Whatsapp to get a manager code for 1-on-1 customer manager service.
You can enter the manager code on the Dashboard after logging in.
Then you will get the contact information of your customer manager so that you can contact him/ her whenever you need help.
Step 5: Find and Import Products to Your Store
Import SourcinBox products to your store directly.
Send us sourcing requests for other products.
Order product samples and make test orders.
If the products you want do not exist in our Marketplace, please send us your sourcing requests on SourcinBox. It's better to send us AliExpress product links or your store links, so we can check the product details to find exactly the same products.
We will source the products from manufacturers and add them to the SourcinBox app for you to check the prices and other details.
We only source products already with orders regularly placed on a daily or weekly basis. We aren't able to process random products without orders.
Step 6: Connect Your Store Products with SourcinBox
The products imported directly from the SourcinBox Marketplace to your store will automatically connect with SourcinBox.
If the products already exist in your store, but are disconnected, then please contact your customer manager for connection requests to connect the products.
When you confirm the connection requests on the app, the disconnected products will show as connected, so that the orders of the products will be synced to the SourcinBox app automatically.
Step 7: Order & Payment
Orders from your connected products will be synced to the SourcinBox app automaticallly (in "Manage Orders-SourcinBox Orders" section). When placing your orders, you can make instant payment by PayPal, PIX, or SourcinBox balance.
To recharge (top-up) your SourcinBox balance, please use PayPal, Payoneer, PIX, Boleto, or Wire Transfer.
Step 8: Fulfillment
Upon your payment, we will purchase products from manufacturers and process your orders.
The order processing time before shipment:
24 hours, with prepaid inventory kept in our warehouse;
3 - 5 days, without the inventory in our warehouse.
Step 9: Order Tracking
When parcels are shipped out from our warehouse, tracking numbers will be uploaded to your store automatically, which triggers Shopify/ Woocommerce to send fulfillment notification emails to your customers.
A notification email contains a link with the tracking number.
Step 10: After-sales Service (Support Ticket)
Please let us know the order issues by contacting your customer manager or opening a support ticket.
Please feel free to contact us.
Updated on: 16/06/2023