How to Open Support Tickets for Your Orders?
To improve the efficiency of dealing with after-sales problems, SourcinBox provides the Support Tickets feature. Now follow the easy steps below to use this feature.
Support Tickets is used for after-sale issues, so the tickets can only be opened for orders that you have already paid for.
For example, you want to open a support ticket for order #608.
Open the Dropshipper Orders page.
Find order #608, click the "Open Tickets" button.
![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0516-57-11_1cznoxb.png)
Here is the detail of the support ticket. You can send the order problem description and screenshots in the Chat room field.
![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0517-05-06_afbfut.png)
You can check and manage your support tickets in the Support Tickets section
![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0516-58-46_15x11bq.png)
Please feel free to contact your customer manager if you have any problems with your orders.
Support Tickets is used for after-sale issues, so the tickets can only be opened for orders that you have already paid for.
For example, you want to open a support ticket for order #608.
Open the Dropshipper Orders page.
Find order #608, click the "Open Tickets" button.
![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0516-57-11_1cznoxb.png)
Here is the detail of the support ticket. You can send the order problem description and screenshots in the Chat room field.
![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0517-05-06_afbfut.png)
You can check and manage your support tickets in the Support Tickets section
![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0516-58-46_15x11bq.png)
Please feel free to contact your customer manager if you have any problems with your orders.
Updated on: 05/02/2024
Thank you!