How to Open Support Tickets for Your Orders?
To improve the efficiency of dealing with after-sales problems, SourcinBox provides the Support Tickets feature. Now follow the easy steps below to use this feature.
For example, you want to open a support ticket for order #608.
- Open the Dropshipper Orders page.
- Find order #608, click the "Open Tickets" button.
- Here is the detail of the support ticket. You can send the order problem description and screenshots in the Chat room field.
- You can check and manage your support tickets in the Support Tickets section
Updated on: 05/02/2024
Thank you!