• What is A Manager Code? How to Get One?

  Everyone using our app can enjoy 1-on-1 customer manager service for free. Each of our customer managers has a unique manager code. If you contact us for the first time, there will be a customer manager sending his/ her manager code to you. Or you can ask for one.Popular

• What is The Order Processing Time on SourcinBox?

  When we receive your orders, we usually take 3-5 days to process the orders. Usually, products have no inventory in our warehouse because we don't produce products. We work directly with Chinese manufacturers and we are actually a sourcing agent. So once we receive an order, we will purchase the product from the corresponding manufacturer and wait for the products to be delivered to our warehouse. This usually takes about 3 days. Once the product arrives, we will check the product quaFew readers

• Why is Shipping So Expensive on SourcinBox?

  Many customers have complained that "the shipping is so expensive on SourcinBox but AliExpress provides Free Shipping", and "the total costs have no advantage over AliExpress". First, we don't charge any subscription fees or monthly fees. Regarding prices, it's better to compare the total price of the products and shipping. We should not judge only from one product or single price. Our shipping is calculated based on product weight, and delivery country, which is more reasonablFew readers

• What is The MOQ for Brand Customization?

  For normal products, we don't require minimum order quantities. But for brand customization, we may require minimum order quantities accordingly. We source products from manufacturers we work with. Customization means that the manufacturer needs to re-produce the product with the logo or specification you need. It usually requires a high MOQ, because the more products produced, the lower the cost per product, and the lower the price of the product we can get. The MOQ usually ranges froFew readers

• What Are The SourcinBox's Advantages over AliExpress?

  First, we don't charge subscription fees or monthly fees, you only need to pay for products, shipping, tax(if any), and customization(if any). Very beginner-friendly! Compared with AliExpress, we have the following advantages: Lower Cost We have more product resources, and we are able to get the same products as AliExpress at better prices from original manufacturers, with no distributors involved. Total dropshipping costs are generally lower on SourcinBox. You can send us sourcFew readers

• Why Is My Order in [Pending]?

  There is an order status called Pending in the Manage Orders section on SourcinBox. Your orders will be in Pending in the following two statuses. Paying - The order payment is in processing because: Usually, the payment will take a while, the order will be in In Processing or Paid when payment is successful. There's something wrong with your 3-party payment accountFew readers

• Is Inventory Necessary on SourcinBox?

  The dropshipping model doesn't require inventory and Inventory is not necessary when fulfilling your orders on SourcinBox. We actually purchase products directly from the manufacturers after we receive your orders on SourcinBox. The products will be first shipped from the manufacturers to our warehouse for quality inspections, kitting, packing, and labeling. This process usually takes 3-5 days before shipment.Few readers

• What are Private Products on SourcinBox?

  You are allowed to set your products as private on SourcinBox and the private products will be only available for you. They can not be found in the Marketplace by other users. You can find your Private Products under the Manage Products section. It protects the information and quotations of the product you sourced from SourcinBox from being known by other sellers. BesidesFew readers

• How to Customize Exchange Rate on SourcinBox?

  Before importing SourcinBox products to your store, you need to set up pricing rules and customize exchange rates for the products. When calculating prices for the new products in the import list, it usualFew readers

• What is Transfer Store on SourcinBox?

  For better store management, we have launched a new function that allows you to transfer your connected store from your current SourcinBox account to another SourcinBox account by submitting a Transfer Store Request in the Manage Store section. Step 1 Open the Manage Stores section. Select the storFew readers

• How to Pay for Orders in Bulk with One Click?

  All your store orders will be synced to SourcinBox automatically. And you can place up to 200 orders in bulk with one click on SourcinBox. Go to “Manage Orders - Dropshipper Orders”. Select items that are larger than the quantity of all your orders, up to 200. You can click “Order All” directly to pay or you can also select orders to pay. Place Orders in BulkSome readers