> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sourcinbox.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why Is My Order in [Pending]?

There is an order status called **[Pending]** in the **Manage Orders** section on SourcinBox. Your orders will be in **[Pending]** in the following two statuses.

![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/pending_aig2q4.png)

1. **Paying - The order payment is in processing because:**

* Usually, the payment will take a while, the order will be in **[In Processing]** or **[Paid]** when payment is successful.
* There's something wrong with your 3-party payment account. A review is required.

2. **Payment Failed - The order payment is failed because:**

* You haven't finished your payment on the 3-party payment platform.
* The payment is timeout.
* Your 3-party payment account is at risk and the transaction is rejected.

For orders of the **"Paying"** status for a long while, you can try to cancel the payment and pay again.

![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/paying_nktuvq.png)
![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/paying-1_cp2z2x.png)

||| Sometimes the ${color}[#8c22ff]("Paying") orders can not be canceled, depending on the 3-party payment platform. Please contact your customer manager for help if it is in ${color}[#8c22ff]("Paying") for a long while and can’t be canceled.

After successfully canceling, it will be the **"Payment Failed"** status. And click **"Pay"** to try again.

![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/payment-failed_1ryp1a2.png)