> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sourcinbox.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Work with SourcinBox?

# Step 1: [Create a SourcinBox Account](https://app.sourcinbox.com/register) and Log in

![Sign up for SourcinBox](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2022-06-2810-35-06_w00xtt.png)
| Please login with the **email address**, not the username.

# Step 2: Connect Your Online Store with SourcinBox
 
* [Connect Shopify stores](/en/article/how-to-connect-shopify-store-with-sourcinbox-im1wya/)

* [Connect WooCommerce stores](/en/article/how-to-connect-woocommerce-store-with-sourcinbox-1sccnep/)

* [Connect Yampi stores](/en/article/how-to-connect-yampi-store-with-sourcinbox-1jckzpk/)

* [Connect Nuvemshop stores](/en/article/how-to-connect-nuvemshop-store-with-sourcinbox-gwm3wk/)

* [Connect CartPanda stores](/en/article/how-to-connect-cartpanda-store-with-sourcinbox-10e0idx/)

* [Connect SHOPLAZZA stores](/en/article/how-to-connect-shoplazza-store-with-sourcinbox-rxuq5o/)

* [Connect Etsy stores](/en/article/how-to-connect-etsy-store-with-sourcinbox-1qt05m7/)

* For **eBay, Amazom, or other stores**, you can [manually upload orders to SourcinBox with datasheets](/en/article/how-to-manually-upload-orders-to-sourcinbox-with-datasheets-for-amazon-ebay-or-other-stores-bd6c4y/).

# Step 3: Get a 1-on-1 Customer Manager
 
Please [contact us](/en/article/sourcinbox-contact-information-15r8jxx/) to get a manager code for 1-on-1 customer manager service.

You can enter the manager code on the Dashboard after logging in. 

![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0516-42-59_1nists9.png)
Then you will get the contact information of your customer manager so that you can contact him/ her whenever you need help.

![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0516-43-51_mv80iy.png)
# Step 4: Find and Import Products to Your Store

1. [Import SourcinBox products to your store directly.](/en/article/how-to-import-sourcinbox-products-to-your-store-oefz06/)

2. [Request sourcing for other products.](/en/article/how-to-request-sourcing-for-your-products-4ny9lq/)

3. [Buy product samples or make test orders.](/en/article/how-to-wholesale-products-buy-samples-on-sourcinbox-1q61nd6/)

4. [Customize products for your private label.](/en/article/how-to-do-private-label-with-sourcinbox-qd2p3l/)

If the products you want do not exist in our Marketplace, please send us your sourcing requests on SourcinBox. It's better to send us product links and images, so we can check the product details to find exactly the same products.

We will source the products from manufacturers and add them to SourcinBox for you to check the prices and other details.

| We only source products already with orders regularly placed on a daily or weekly basis. We aren't able to process random products without orders.

# Step 5: Connect Your Store Products with SourcinBox

1. The products imported directly from the SourcinBox Marketplace to your store will automatically be connected with SourcinBox.

2. If the products already exist in your store, but are [disconnected](/en/article/how-to-connect-your-store-product-with-sourcinbox-1j5qw7h/), then please contact your customer manager for connection requests to connect the products.

![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0516-40-28_adxsxz.png)
| You can fulfill your orders on SourcinBox only when the products are connected with SourcinBox.

# Step 6: Order & Payment
 
Your store orders for the connected products will be synced to SourcinBox automaticallly in the **Manage Orders - Dropshipper Orders** section. When [fulfill your dropshipping orders](/en/article/how-to-fulfill-your-dropshipping-orders-on-sourcinbox-chinib/), you can make instant payment by **PayPal**, **PIX**, **Boleto** or **SourcinBox balance**.

To [recharge (top-up) your SourcinBox balance](/en/article/how-to-recharge-your-sourcinbox-balance-y3go8n/), you can use PayPal, Payoneer, [PIX, Boleto](/en/article/new-payment-methods-pix-and-boleto-for-brazilian-dropshippers-1d9xd3l/), or Wire Transfer.

# Step 7: Fulfillment

Upon your payment, we will purchase products from manufacturers and process your orders.
The order processing time before shipment:
**24 hours**, with [pre-purchased inventory](/en/article/how-to-pre-purchase-inventory-on-sourcinbox-97dn5w/) kept in our warehouse;
**3 - 5 days**, without inventory in our warehouse.

# Step 8: Order Tracking
 
When parcels are shipped out from our warehouse, tracking numbers will be uploaded to your store automatically, which triggers your online store platform to send fulfillment notification emails to your customers.

A notification email contains [a link with the tracking number](/en/article/how-to-customize-the-tracking-url-for-your-orders-i2rs1o/).

# Step 9: After-sales Service Support Ticket
 
Please let us know the order issues by contacting your customer manager or [opening a support ticket](/en/article/how-to-open-support-tickets-for-your-orders-1q5iddl/). 

| Please feel free to [contact us](/en/article/sourcinbox-contact-information-15r8jxx/) if you have any problems when working with SourcinBox.