> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sourcinbox.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Open Support Tickets for Your Orders?

To improve the efficiency of dealing with after-sales problems, SourcinBox provides the Support Tickets feature. Now follow the easy steps below to use this feature.

| Support Tickets is used for after-sale issues, so the tickets can only be opened for orders that you have already paid for.

For example, you want to open a support ticket for order **#608**.

1. Open the **Dropshipper Orders** page.

2. Find order **#608**, click the "Open Tickets" button.

![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0516-57-11_1cznoxb.png)
3. Here is the detail of the support ticket. You can send the order problem description and screenshots in the Chat room field. 

![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0517-05-06_afbfut.png)
4. You can check and manage your support tickets in the **Support Tickets** section

![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/snipaste2024-02-0516-58-46_15x11bq.png)
| Please feel free to contact your customer manager if you have any problems with your orders.