> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sourcinbox.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Fulfill Your Dropshipping Orders on SourcinBox?

| This tutorial is for [SourcinBox Beta](https://app.sourcinbox.com/v2/login) users.

Once you have [connected your online store](https://help.sourcinbox.com/en/category/store-integrations-1u8yy5r/) with SourcinBox, your store orders will **automatically be synced** to SourcinBox. You can find them in the **Manage Orders - Dropshipper Orders** section.

# Order Syncing Explained:

1. SourcinBox will automatically sync the **paid & unfulfilled** orders from your store by default and you can change it in the **store settings**. 

![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/10_1hlnn5m.png)
![Manage Stores - Setting](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/12_n8mnzn.png)
2. If your orders are **not** syncing automatically, please click the **“Sync Orders”** button to try syncing your orders manually. 

![](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/7_9racg4.png)
![Dropshipper Orders - Sync Orders](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/8_1d5dyqt.png)
||| If it still doesn't work, then please contact your customer manager for help!

# Order Status Explained: 

* **In Quotation** - Store orders will appear here if the product is [disconnected](/en/article/why-are-my-products-shown-as-disconnected-how-to-connect-1j5qw7h/) with SourcinBox.
* **${color}[#ff863e](To Order)** - Store orders will appear here and are ready to be paid if the product is **connected** with SourcinBox. Normally, your store orders will be automatically synced here.
* **Pending** - The order is in payment but was [not successfully paid](/en/article/why-is-my-order-in-pending-1y4elr5/).
* **In Processing** - The order has been paid and is being processed before shipping.
* **Shipped** - The order is shipped and the tracking number will be updated here.
* **Refunds** - You have requested a refund for the order and you can check the refund progress here. 
* **Reshipped** - You have requested a reship for the order and you can check the reship progress here.
* **Canceled** - The order is canceled from **[To Order]**.

![Manage Orders - Dropshipper Orders](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/1_y681kk.png)
# Custom Packaging Explained:

If you want to include **${color}[#ff863e](custom packaging)** and **${color}[#ff863e](personalized cards)** for each order, then you can contact your customer manager to help you **source the packaging product and set up the ${color}[#ff863e](Customized packaging) for your orders**. When you have store orders synced to SourcinBox, **each** order will **automatically match a Customized packaging.**

![SourcinBox Customized Packaging](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/2_66ftpt.png)
| You can check  your custom packaging products in the [Private Products](/en/article/what-are-private-products-on-sourcinbox-1a6g499/) section. 

![Manage Products - Private Products](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/3_1m0jj0q.png)
# Steps to Fulfill Your Dropshipping Orders

1. Click **“Order”** and you will be directed to the **Checkout** page.

![Manage Orders - Dropshipper Orders](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/4_l9udnz.png)
2. You can select a **Shipping Method** for the order and choose a **Payment Method** to make the payment. 

| Check how to [Set up Shipping Rules](/en/article/how-to-set-up-shipping-rules-on-sourcinbox-app-ab8cjq/) to automatically match the right shipping method for your orders.

![Dropshipper Orders - Checkout](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/5_1v8ct9d.png)
3. Once the order is successfully paid, it will be listed in **[In Processing]**. Then we will handle the rest including **purchasing the corresponding products from manufacturers, checking the product quality, packaging the order, labeling, and shipping it in time**.

![Dropshipper Orders - In Processing](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/6_joawqy.png)
4. Once the order is shipped, you will find it in **[Shipped]** and check the tracking number and [tracking URL](/en/article/how-to-change-the-tracking-url-for-your-orders-i2rs1o/), which will also **be updated in your store** and **emailed to your customer**.

![Dropshipper Orders - Shipped](https://storage.crisp.chat/users/helpdesk/website/d75dce659b3e5800/13_1kclt4r.png)
| Please feel free to [contact us](https://www.sourcinbox.com/contact-us) if you have any problems when fulfilling your orders on SourcinBox.